Contact us

Thank you for your interest in contacting us.

Do you have a membership enquiry, making a donation, making legacy arrangements, or anything else Foundation-related? Please contact us by emailing supporters@cwgc.org or by completing an enquiries form below.

Phone the Foundation on 01628 507278. Phone lines are open UK time 10.00-15:00 Monday-Wednesday. On UK bank holidays, our lines are closed. Our office is also closed between Christmas and New Year.

If you have a question for our Customer Service Team at the Commonwealth War Graves Commission about war casualty research or you have a general question about our work, please click here.

Before you get in touch

We have an extensive range of FAQs that answer many of the commonly asked questions about the Commonwealth War Graves Foundation, including membership and donation queries.

Read our FAQs


If you have a general enquiry about the Foundation, please scroll down and complete the online form.

For general enquiries about the Commonwealth War Graves Commission or Volunteering, please click the links below.

CWGC Global EnquiriesVolunteering in the UK

Get in touch

Thank you for your interest in contacting us. Please send any written enquiries to the following address:

Commonwealth War Graves Foundation (CWGF), 2 Marlow Road, Maidenhead, Berkshire, SL6 7DX, United Kingdom.

BY e-MAIL/electronic form

Complete the form below to submit your question to our team.











See below for our FAQs.

Frequently Asked Questions

You can choose to pay a one-off payment of £36 or set up either a £3 monthly or £36 annual direct debit. 

Setting up a direct debit reduces our administrative costs.

Anyone over the age of 18 can become a CWGF member.

Yes. You do not have to live in the UK to be a CWGF member.

Please note that the Direct Debit payment method is only available to UK residents.

Your membership will start as soon as your first payment is received.

If you set up a Direct Debit, please allow a few days for the subscription to come into effect. This means that the day your membership starts may not be the day that you sign up.

You will receive a welcome pack soon after joining. Throughout the year you will get regular e-newsletters telling you all about our work, early access to special events, receive our members magazine, and have access to the exclusive members area of the website.

If you need to change your personal information, including contact preferences, then you can do so
on your Members’ Area.

Alternatively, please email us at supporters@cwgc.org.

Depending on when in the year you joined as a CWGF member will determine which edition of the Foundation magazine you receive. When you join, you will receive the latest edition of the Foundation magazine to give you a glimpse of what to expect in our members’ exclusive magazine.

All previous editions of the Foundation Magazine can be viewed digitally in your Members’ Area.

If you have recently moved and have opted-in to receive your copy of the Foundation magazine by
post, then please let us know by emailing supporters@cwgc.org.

If you have forgotten your password or you have been locked out, then please email us
supporters@cwgc.org for help.

We are sorry to hear that you are thinking about cancelling your CWGF membership.

Please inform us that this is what you would like to do, and when you would like this to come into
effect by emailing supporters@cwgc.org.

We appreciate that you are considering donating to the CWGF, and there are many ways to do so.

We accept donations online, by cheque, bank transfer or text. Please visit our Donate page to find 
more information.

Unfortunately, we cannot organise our donations in such a way that it can be used for a specific grave or cemetery.

The donations that we do receive allow us to highlight the work of the CWGC through education and outreach programmes, to keep the stories of those who gave the ultimate sacrifice alive.

Gift Aid is an easy way to increase the value of your donation. If you are a UK taxpayer, the CWGF can claim 25p for every £1 you donate- at no extra cost to you.

Gift Aid can be claimed on your CWGF membership or personal donations.

Gift Aid cannot be claimed on donations on behalf of a group of people or organisation, from raffles or collections.

For more information, please visit: Gift Aid donation claims for charities and CASCs - GOV.UK.

To qualify for Gift Aid you must pay an amount of UK tax (Income Tax and/or Capital Gains Tax) at least equal to the amount of Gift Aid claimed on all your donations in that tax year.

If you pay less UK tax (Income Tax and/or Capital Gains Tax) than the amount of Gift Aid claimed on all your donations in that tax year it is your responsibility to pay the difference.

You should receive your items within 7 working days of placing your order. If it has not reached you
in this time, please contact us:

Email us at supporters@cwgc.org
Call us on (0044)01628 507278

Unfortunately, we cannot ship our products outside of the UK.

If you visit the battlefields in France and Belgium, please stop by our Visitors Centre in Beaurains, France or our Information Centre in Ieper, Belgium where we have similar products and more available to buy.

We are delighted that you would like to volunteer for us and play your part in keeping the stories of those who gave the ultimate sacrifice alive.

We have different volunteering opportunities to get involved in, such as our Eyes On Hands On scheme, or our Speakers and Tour Guide Programme.

To find out more about what is on offer in your area, please visit our Volunteer page.